Cancellation Policy

Swiss Touristy

Cancellation & Refund Policy

Fair, transparent, and flexible — because we understand that plans can change.

Last updated: March 1, 2026 · Version 2.0

Free cancellation ≥ 48h50% refund · 24–48hNo refund < 24hFlight cancelled → Free rescheduleRefund in 5–10 days

1. Standard Cancellation by Customer

1.1 Airport & City Transfers

Cancellation Time	Refund	Fee	Processing
48+ hours before	100%	FREE	5–7 business days
24–48 hours before	50%	50% fee	5–7 business days
< 24 hours before	0%	100% fee	No refund
No-show	0%	100% fee	No refund

1.2 Tours (Day & Multi-Day)

Cancellation Time	Refund	Notes
48+ hours before	100%	Full refund, no fees
24–48 hours before	50%	50% cancellation fee
< 24 hours before	0%	No refund
No-show	0%	No refund

Note: Custom tours and special events may have different terms specified at booking.

2. Cancellation by Swiss Touristy

In exceptional circumstances beyond our control, you have three options:

Full Refund

To original payment method

Free Rescheduling

Any available date

Credit Voucher

Valid 2 years

3. Modification Policy

Change Type	Time Required	Fee
Date / Time change	48+ hours before	FREE
Pickup location	48+ hours before	FREE
Passenger count	24+ hours before	FREE
Vehicle type	24+ hours before	Price difference only

Last-minute (<24h): CHF 50 fee · Subject to availability

Changes we cannot accommodate

Route changes during journey · Additional stops not pre-booked (CHF 30/15 min) · Passenger count exceeding vehicle capacity

4. Flight Delays & Airport Pickups

First 60 minutes FREE from flight landing — we track your flight automatically.

Delay	Action	Cost
1–2 hours	Wait available	CHF 90/hour
2–4 hours	Reschedule recommended	—

Flight cancelled? Contact us immediately — FREE rescheduling to new flight, subject to availability.

5. Special Circumstances

Medical Emergency

Extended flexibility with appropriate documentation.

Visa Refusal

Full refund minus CHF 108.10 admin fee. Official refusal letter required within 7 days.

Force Majeure

Full refund or credit voucher — your choice. No time limits.

Death in Family

Full refund with documentation. No questions asked. Our condolences.

6. How to Cancel

Method	Contact	Availability
AI Concierge	Website	24/7
WhatsApp	+41 76 207 15 16	24/7
Email	info@swisstouristy.com	24/7
Phone	+41 76 207 15 16	08:00–20:00 CET
Dashboard	Account portal	24/7

Required Information

Booking reference · Full name · Reason (optional) · Preferred refund method

7. Refund Process

Payment Method	Refund To	Timeline
Credit Card	Same card	5–10 business days
Debit Card	Same card	5–10 business days
Cash	Bank transfer	7–10 business days

All refunds are in CHF. Exchange rate differences may apply.

8. Non-Refundable Items

Special event surcharges (WEF, F1, Art Basel)
Custom decorations / arrangements
Third-party tickets (museums, attractions)
Already-incurred expenses (tolls, parking)

24/7 Cancellation Line

Get in Touch

+41 76 207 15 16

info@swisstouristy.com

Phone

+41 76 207 15 16

SWISS TOURISTY